Washington, D.C.—According to U.S. Consumer Product Safety Commission, Samsung announced a recall of about 2.8 million units of washing machines. This recall involves 34 models of Samsung top-load washing machines.
Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.
Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.
All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail.
Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.
These washing machines were sold by Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.
